Introduction

D2 Story Works is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely and in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our photography and videography services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

D2 Story Works is a photography and videography studio based in Merseyside, working with businesses, brands and individuals across the North West and throughout the UK.

If you have any questions regarding this Privacy Policy or the way your information is handled, you can contact us at:

Email: d2storyworks@outlook.com

Telephone: +44 7472 923 689

Information We Collect

Depending on how you interact with D2 Story Works, we may collect personal information including your name, email address, telephone number, company name, billing address and event location. We may also collect details relating to your booking, including dates, venue information, project requirements and any specific requests that help us provide our services.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, operating system, device information and pages visited. This information helps us improve the performance, security and usability of our website.

How We Collect Your Information

We collect information whenever you contact us through our website, complete an enquiry form, request a quotation, book our services, communicate with us by telephone or email or interact with us through social media platforms.

Some information may also be collected automatically through cookies and website analytics while you browse our website.

How We Use Your Information

Your information is used to respond to enquiries, prepare quotations, manage bookings, deliver photography and videography services and provide customer support throughout your project.

We also use your information for administrative purposes such as processing payments, issuing invoices, delivering completed galleries and maintaining accurate business records. Where you have provided consent, we may occasionally contact you regarding updates, promotions or new services that may be of interest to you. You may withdraw your consent to receive marketing communications at any time.

Our Legal Basis For Processing

We process personal information only where we have a lawful basis to do so. This may include processing that is necessary to fulfil a contract with you, comply with legal obligations, pursue our legitimate business interests or where you have provided your consent.

Photography & Videography

Photography and videography naturally involve the collection and creation of visual content that may identify individuals.

Where you book our services, photographs and video recordings form part of the service you have requested. Images and footage may include clients, guests, attendees or members of the public depending on the nature of the event or project.

If you have any concerns regarding photography or videography during your booking, please discuss these with us before your session wherever possible so suitable arrangements can be considered.

Portfolio & Promotional Use

D2 Story Works is proud to showcase selected work through our website, social media channels, printed materials and other promotional platforms.

Unless otherwise agreed in writing, we may use photographs and video content created during commissioned work to promote our services. We always aim to present our clients professionally and respectfully. If you would prefer your images or footage not to be used for marketing purposes, please let us know before your booking and we will happily discuss your preferences.

Where separate consent is legally required, it will always be obtained beforehand.

Children's Privacy

Where photography or videography involves children, consent should be provided by a parent, legal guardian or authorised organiser where appropriate. We take additional care when processing images involving children and always aim to handle such content responsibly.

Sharing Your Information

We respect your privacy and never sell or rent your personal information to third parties.

In certain circumstances, we may share your information with trusted service providers who help us operate our business, including payment providers, accountants, cloud storage providers, website hosting companies and digital file delivery services such as WeTransfer or Dropbox.

Information may also be disclosed where required by law or where necessary to protect our legal rights.

Delivering Your Files

Completed photographs and videos are delivered digitally using secure online transfer services, including WeTransfer or Dropbox. These services operate under their own privacy policies and security measures.

To maintain the quality and integrity of our work, D2 Story Works supplies professionally edited photographs and videos only. RAW image files, unedited footage and original project files are not included unless specifically agreed in writing.

Data Security

Protecting your personal information is extremely important to us. We use appropriate technical and organisational measures to safeguard the information we hold against unauthorised access, loss, misuse or disclosure.

Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage can ever be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and business obligations.

Customer enquiries may be retained for up to twelve months. Financial records are retained in accordance with UK tax legislation. Photographs and videos may be securely archived for backup, customer support and portfolio purposes unless otherwise agreed or unless you successfully exercise your right to request deletion where legally applicable.

Your Rights

Under UK data protection legislation, you have several rights regarding your personal information. These include the right to request access to your data, request corrections to inaccurate information, request the deletion of your information where appropriate, object to certain types of processing, restrict processing and withdraw consent where consent has been relied upon.

If you wish to exercise any of these rights, please contact us using the details provided within this Privacy Policy.

Cookies

Our website uses cookies to improve functionality, understand how visitors use our website and enhance your browsing experience.

Some cookies are essential for the operation of the website, while others help us analyse website traffic and improve our services. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your web browser settings at any time.

Third Party Websites

Our website may contain links to external websites operated by third parties. Once you leave our website, we have no control over how those websites collect or process your information. We encourage you to read the privacy policies of any external websites you visit.

Changes To This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our business, services or legal obligations. Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy, your personal information or the way D2 Story Works processes your data, please get in touch.

D2 Story Works

Email: d2storyworks@outlook.com

Telephone: +44 7472 923 689

Location: Merseyside, United Kingdom